PRIVACY POLICY

WELCOME TO FROZEN FUN,  WE RECOGNIZE THAT PRIVACY IS IMPORTANT!

This website is owned by Cold Cravings Pvt Ltd. This Privacy Policy is designed to tell you about our practices regarding collection, use disclosure and transfer of information that you may provide via this site by Cold Cravings Pvt Ltd. and/or its subsidiary (ies) and/or affiliates (s) (collectively referred to as the “Company”) which operates www.funfrozen.com and its sub-sites, platforms, appicaions, m-web platforms and other platforms (collectively reffered to as “Sites”) for delivery of information, products, offerings and content via any mobile or internet connected devise or otherwise (collectively the “Services”). This Policy forms part and parcel of the Terms of Use and other terms on the Site (“Terms of Use”).

This Privacy Policy is applicable to persons who aces, browse or use the Services (“User”). For the purpose of this Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean Company.

As we update, improve and expand the Services, this Policy may change, so please refer back to it periodically. By accessing and using the Sites or otherwise using the Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we provide.

The Company respects the privacy of the Users of the Services and is committed to protect it in all respects. The information about the User as collected by the Company is: (a) information supplied by Users and (b) information automatically tracked while navigation (c) information collected from any other source (collectively referred to as “Information”).

 Please be sure to read this entire Privacy Policy before using or submitting information to this site.

 

CONSENT

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy.

 

INFORMATION COLLECTED

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Frozen Fun may collect personal information from you including your first and last name, sex, date of birth, age, address, telephone and mobile number(s), email address, credit card details and any other information, when you knowingly provide us with this information. This will generally occur when you either:

Visit Online ordering site to place order.

Enter into a competition or promotion.

Participate in a survey.

Subscribe to our mailing list.

Apply for a job.

Request information regarding our Franchise system.

Submit website feedback

Wherever Frozen Fun collects personal information about you from someone else, Frozen Fun or the franchisee will take reasonable steps to advise you.

When you register using third party sign-in services/plugging like Facebook, Twitter, Gmail, Instagram or any other social networking or similar plugin, you will be allowing us to access/retrieve information from such sign-in services/pluggin to continue to interact with you and to continue providing the Services on our platform.

We may collect additional information at other times, including but not limited to, when you provide feedback, comments, change your content or email preferences, respond to a survey or any other communications with us.

 

USE AND DISCLOSURE

By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy.

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), and for any other purpose specified.

Frozen Fun may use the personal information that you submit to restaurant and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

To process any job application you may submit.

To provide you with any restaurant or promotion information you may request.

To process any online ordering.

To determine the number of visitors to our websites and conduct reviews of our sites.

To fulfill prizes, awards and purchases

To respond to specific requests from visitors.

To keep you informed about any changes to our websites.

To conduct marketing research.

And to now and again send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system.

When using the Frozen Fun internet ordering system additional information is collected when you order gelato online. This information assists in the delivery to your door and to verify your credit card payment. The internet order system also stores information about your order to help you remember and re-order the same menu in future.

Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.

Any posted/uploaded/conveyed/communicated by users on the public sections of the Sites becomes published content and is not considered personally identifiable information subject to this Policy.

In case you choose to decline to submit personally identifiable information on the Sites, we may not be able to provide certain services on the Sites to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

 

THIRD PARTY DISCLOSURE

Frozen Fun may share statistics and personal information between themselves and with companies that are related to Frozen Fun including our international branches. Personal information that you submit to Frozen Fun may be disclosed to a third party: Such as our suppliers, as mailing houses, who are employed to provide some of our services such; to meet the purpose for which it was submitted.

If you have provided your express consent to share the information.

If Frozen Fun is required or authorized by law to disclose the information.

If your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes.

The Company proposes to share such Information to conduct its business and to share such Information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such Information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

We may share your Information to enforce or protect our rights or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or our Sites, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

 

ACCESS, ACCURACY AND SECURITY

Frozen Fun will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date. You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us. Frozen Fun will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

 

Retention of Data

We shall retain the records as per the statutory bodies guidelines and such other statutory / regulatory requirements from time to time. In the event any legal / regulatory proceeding is pending, we can retain records for a longer period as may be required by regulatory / statutory authorities.

We may keep our records of the electronic instructions/transactions in any form as permitted under applicable Laws. In this regard, all records, whether in electronic form, magnetic form, documents or any other form with respect to electronic instructions/online transactions shall be conclusive evidence of such instructions/transactions and shall be binding on the User. The User shall not request/demand any evidence or proof for the transactions undertaken through the internet and the audit trail of the log-in would be conclusive proof to establish the bona fides of the transactions. In the event of any dispute, records kept by us/ business partners/ third party shall be binding as conclusive evidence of the transactions carried out through the electronic mode.

Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

 

SENSITIVE INFORMATION

Frozen Fun will not collect, use or disclose sensitive information except with your specific consent.

 

COOKIES

A Cookie is a piece of information that our web server may send to your machine when you visit a Frozen Fun site. A Cookie helps us to recognize you when you re-visit our sites and to co-ordinate your access to different pages on the sites. For example, once you have placed a new pizza order you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognize your computer when you return to order your favorite pizza next time. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.

 

CHANGES

If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information.

 

QUESTIONS / GRIEVANCE REDRESSAL

Redressal Mechanism: Any complaints, abuse or concerns with regards to the use, processing and disclosure of Information provided by you or breach of these terms should immediately be informed to the Grievance Officers in writing or through email signed with the electronic signature to info@coldcravings.com or (“Grievance Officer”) call on +91 9311870045

Cold Cravings Pvt Ltd.
Grievance Officer
17-18 Punj House,

Nehru Place,

New Delhi -110019

 

We request you to please provide the following information in your complaint: –

• Identification of the information provided by you;
• Clear statement as to whether the information is personal information or sensitive personal information;
• Your address, telephone number or e-mail address;
• A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
• A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;
• You may also contact us in case you have any questions / suggestions about the Policy using the contact information mentioned above.

The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.

The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.

 GENERAL DISCLAIMER

We engage various banks and payment gateway providers, the data of the User, may be collected by them or be stored on their servers. These third parties have security measures in place to protect the loss, misuse and alteration of the information, details of which are available at their respective website. We are not responsible for the use or storage of such data or security measures adopted by these third parties.

In the event you have questions or concerns about the security measures adopted by such third parties, you can contact them or their data protection / privacy team / legal team or their designated the grievance officer directly, whose contact details may be available in their respective privacy policy or their website, or you can also write to us at the address provided above.